Total Quality Management and Six Sigma (Tauseef Aized)

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Total Quality Management and Six Sigma (Tauseef Aized)

Organizations must plan their quality management efforts carefully if they want to thrive in today's competitive climate. The methods of TQM and six sigma have been effective in resolving complex issues with product and service quality.

This book might aid anyone with an interest in quality management in understanding fundamental concepts as well as recent efforts made in the field and documented as case studies in this book. Students, professors, and practitioners from a variety of areas could find this volume interesting.

This book presents a service-based methodology, outlining how businesses of all sizes can economically adapt manufacturing-focused Lean Six Sigma technologies to the process of delivering services. Michael George, a Six Sigma expert, demonstrates how straightforward it is to use statistical and Lean methods to improve service processes' efficiency and save costs.

The flow of information and human contact are key factors in situations where quality and speed are critically determined, and this book offers examples from real-world settings. The various case studies show how Lean Six Sigma can be applied in service organizations just as successfully and more quickly than in manufacturing.

Ebook Details

Published Date / Year
(August 01, 2012)
Attribution 3.0 Unported (CC BY 3.0)
296 pages
eBook Format
PDF files, and a ziiped PDF, 10.93 MB

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